If something is not working the way it should, or you simply have a question about your account, we want to hear from you. The details for reaching us are displayed on this page — use whichever channel suits you best, and a member of our support team will pick it up.

What our team can help with

The people who handle your messages are authorised to deal with the full range of account matters: deposit and withdrawal queries, bonus terms, verification documents, technical issues with games, and anything else that affects your experience. You do not need to be transferred elsewhere for most questions — whoever picks up your message has the access and authority to work through it with you.

To help us resolve your issue in a single exchange, it makes a real difference if you include your registered username or the email address on your account, a clear description of what happened, and — where relevant — the date and time of the transaction or event in question. If there is an error message or a reference number involved, include that too. The more context you give us upfront, the less back-and-forth there will be.

Responsible gambling and account restrictions

If you want to set a deposit limit, take a cooling-off break, or exclude yourself from the site, please tell us clearly in your message. We treat these requests differently from standard queries — they are acted on as a priority, and we will not try to talk you out of your decision or delay the process. If you are asking for a self-exclusion, state that plainly and we will action it without asking you to reconsider. Your wellbeing matters more to us than your continued play.

On the subject of security: we will never ask you to share your password, your full card number, or any authentication code by email or chat. If you ever receive a message claiming to be from us that asks for any of these things, do not respond to it — contact us directly through the channels on this page so we can look into it.

If your concern is more serious and you feel a standard query has not been handled properly, you can raise a formal complaint. Put the word complaint in your message so it is flagged correctly. Formal complaints are reviewed separately from routine support and you will receive a written response addressing each point you have raised. If you remain unsatisfied after that process, you have the right to escalate the matter to the relevant external authority. We will not obstruct that process.

Players based in the United Kingdom are fully supported and welcome to contact us about any aspect of their account. We are here to give you a straight answer.